Return of products

Any product purchased online from EMG MANAGEMENT INVEST SRL can be returned unconditionally within 14 days of receipt of the package, if it has not been used and is in its original packaging. If you want to return several identical items, you can accept the return of a single item with unsealed packaging. The buyer will inform the supplier within the above mentioned term on the intention of return to 0771 208 116 in which he will specify:

– His name, surname, contact details;

– The number and date of the invoice with which the products to be purchased were purchased return;

– List of products to be returned;

– The bank account and the bank where he wants the amount returned to be transferred Once the supplier receives this notification, he will contact the buyer for set the return conditions.

The products will be returned with any courier company, at the expense buyer. Based on the agreement between the parties, the provider can send and pay the courier who will pick up items to be returned from the buyer. In this situation, from the amount returned will reduce the cost of return transportation.

Upon arrival of the return package to the supplier, he will inspect the returned items. If the above conditions are met, the supplier will confirm the return of the buyer, and will return the value of the items in maximum 14 days in the account indicated by the buyer. If traces of use are found, the packaging is destroyed in whole or in part, the supplier reserves the right to reduce the amount returned by the estimated equivalent of the depreciation product, in case the returned product can be sold at a reduced price.

If the product is in a condition where it can no longer be marketed even at a reduced price, the supplier will totally refuse payment for returned items. In both cases, it will inform the buyer, and will argue the decision taken. Delivery costs will not be refunded to the buyer.

Discrepancies at reception

If there are quantitative differences when opening the package, qualitative problems or there are inconsistencies between the order placed, the invoice and the items received, the buyer will inform in writing to 0771 208 116 within 2 working days the supplier on this issue.

Following this notification, the buyer will be contacted by the supplier, and an attempt will be made to clarify and remedy the problem. If it turns out that the problem occurred due to an error on the part of the supplier, it guarantees that the problem is remedied at his own expense by exchanging non – compliant items, or if this cannot be done, the items will be returned at the expense of the supplier, after which their equivalent value will be refunded to the bank account indicated by the buyer.